Creative List Building

I like to think I’m pretty easy going for the most part.
If I’m asking someone for help (which I try not to do too often) I always say please and thank you. If I ask for help then it’s invariably because I have no alternative.
When I buy a product and I have problems with it’s installation I’d like to think that if I fill in a ticket and wait patiently I’ll get a response in good time.
Unfortunately that isn’t always the case.
I’m currently in a bind with a piece of software I bought about 4 months ago, March 10 to be precise.
Even though my computer is less than 6 months old, a hard disk died 3 months ago (250GB Seagate of all things) Although I had most of my files backed up on another disk, one of the things I did lose was my email records. Now, I still have a receipt for this piece of software but unfortunately I’ve lost the link I need to get the licence.

With a valid receipt you’d have thought it was relatively easy to get in touch with the software vendor and ask for another link to the licence.
Things aren’t always that easy though.

I had an earlier query about another piece of software that I’d also bought from this same vendor.
I duly filled in a ticket, outlining the method I’d used to install the software and the resulting difficulty I was experiencing .
I remembered to say please and thank you in advance!

When the emailed response came through – now I’m sure this guy think it funny but he opened his response with tl dr

Now being pretty naive I didn’t know what tldr meant.

I followed this guys advice, but alas, his solution didn’t resolve my problems with his software.

For me it was just a case of getting back to him and letting him know that I’d tried what he’d suggested and that it hadn’t worked. What else could I try?
As luck would have it (or not)

I Googled “tldr” simply out of curiosity.
You may know what it means – I didn’t.

Too Long Didn’t Read

Alas the software still doesn’t do what I want it to – it seemed a bit pointless to follow it up.

Now getting back to my licensing issue with this other piece of software, this same vendor seems reluctant to get back to me.
You’d have thought it easy enough to resolve my problem, maybe he’ll get back to me, maybe he won’t.
I don’t like being confrontational, so I guess I’ll have to suck it up and source another piece of software that’ll do the same job.

The really annoying thing is that I’m in a program (I’m in a lot of programs) where as an affiliate this guy is getting $35 out of my pocket, month after month after month.
I’m reluctant to leave this program because I like what they have to offer, but I’m only going to suck up so much!

What are your thoughts?